橫琴誌 | HENGQIN RECORD

Hengqin pioneers a new model of urban governance

Over the last year the Hengqin government has experimented with “Citizen Governance” – a new concept of city management – and launched a related mobile app named “Hengqin Butler”. It has been a success and is expected to expand into a new concept called “Property City”, according to the Administrative Committee of Hengqin New Area. 

Details of “Property City” are yet to emerge, but the “Hengqin Butler” app, based on the concept of “Citizen Governance”, invites Hengqin citizens to participate in the urban management process.

The app allows the public to report on issues such as municipal administration, city appearance, transportation and ecology. It also includes a police alert function.

Users can upload photo and video evidence as well as voice messages using their phone. The app is directly connected to a number of government departments, which can then address the issues raised by users.

For example, if a citizen believes that a streetlight is not bright enough, they can log onto the Hengqin Butler app, take photos, upload them to the system and report the streetlight’s position.

The reporting citizen may be credited between 30 and 50 points. Each 10 points is equal to RMB 1 worth of credit, which can be withdrawn immediately or used to purchase goods with associated merchants.

If the problem can be solved by another citizen, the person that does so can receive 100 to 150 points. The idea is to promote public participation in city governance.

Over 50,000 people have registered on the app during the past 12 months, covering most of the residents and workers in Hengqin.

In May, the app will be updated and renamed “Property City”. It will be promoted and registration will be open to all Zhuhai citizens.  

Facebook

Recommended Stories

Latest Stories

橫琴首創城市治理新模式

於上週舉辦由橫琴新區管委會舉辦自貿片區三週年發佈會上,橫琴新區管委會主任楊川公佈了橫琴將在城市治理方面推出「物業城市治理新模式,即引進高水平物業管理服務公司,以“管理+服務+運營”為核心要素,打造“五星級城市”。

“物業城市”治理新模式將在城市中的市政、城管等方面引入專業物業公司管理,將人口管理、市政維護管理、環境管理等過去由政府管理的內容納入高水平的物業公司管理範圍。

目前橫琴以市民治理為理念,橫琴新區於去年推出「橫琴管家」手機APP,邀請市民參與城市管理,一年來已有五萬人註冊,涵蓋橫琴常住人口。

橫琴管家APP目前設有「城市治理」、「智慧停車」、「政務服務」、「便民服務」等共12項板塊。

在「城市治理」板塊中,市民可通過APP上報包括市政、市容、交通、生態、警情等城市治理問題。證據可通過手機端以拍照、錄像、語音等形式上傳。“橫琴管家”APP預設了多個端口連通公安、建設、工商等部門,可將市民上報問題及時移交給相關部門跟蹤處理。

例如有市民發現某段路段路燈不亮了,可登錄橫琴管家APP,拍攝照片、上傳系統、準確定位之後進行上報,即可獲得30-50積分,按照10分折合人民幣1元的換算標準,即可獲得3-5元的獎勵。市民可換算成人民幣立即提現,也可以到橫琴管家APP合作的商家進行消費。

同時,該被上傳到APP的問題如果能夠被其他市民解決的話,幫助解決問題的市民也能獲得100-150積分。所以這些都直接促進了市民參與城市治理的積極性。

「智慧停車」功能也頗受歡迎,包括查詢車位、停車預約、地圖導航、停車繳費等服務。特別是查詢車位服務,統籌了橫琴口岸周邊十多個停車場,優化整合了5378個停車位,解決了橫琴口岸附近停車難的問題。

五月,該APP將正式升級為「物業城市」APP,並進一步擴大服務範圍,向珠海市民開放。

Facebook

推薦

Society

Hengqin Tunnel runs trial operations

Trial operations of the submerged Hengqin Tunnel – Zhuhai’s first underwater passageway and the first sea-area composite large-diameter shield tunnel in China – commenced on 1 November.

更多 »

最新

Society

Hengqin Tunnel runs trial operations

Trial operations of the submerged Hengqin Tunnel – Zhuhai’s first underwater passageway and the first sea-area composite large-diameter shield tunnel in China – commenced on 1 November.

更多 »